Q and A's

Q:  Can I bring my own pet food? If so, will this affect the cost? A:  Yes, you can bring your own pet food. Please ensure it is labelled with your pet's name. Providing your own food will not affect the price as we are happy to take the time to serve any food provided, to your instructions.
Q:  Can I bring my pet's bed and some toys? A:  Yes, as long as the bedding is of a reasonable size and there are not too many toys..
Q:  Can I bring treats for my dog? A:  We will provide a biscuit treat at bedtime. Other treats can be brought but please ensure that you are happy for your pet to have these unsupervised.
Q:  What if I need to change, rather than cancel, my booking? A:  You can make changes at any time by telephone or email.
Q:  If I return early, may I pick up my pet earlier than my booking states? A:  Yes, as long as it is notified in advance and you pick up your pet within our normal Reception hours. If you pick up a day or two early the invoice will remain for the full amount. If it is a few days earlier we will apply a charge of 50% for the remaining days (i.e. 3 or more).


 

 

 

Sornum House Cattery & Kennels, Dunain, Inverness, IV3 8JN.  Tel. 01463 237092.