TERMS

First Payments:  All bookings are confirmed and then secured by an initial payment equivalent to 40% of the boarding fee (£30.00 minimum / £150.00 maximum). The First Payment amount, and the date it is due, will be detailed in our "confirmation of accepted booking" letter.

Payments:  We accept cash and cheques made payable to "Sornum". Unfortunately we currently cannot take payments by debit or credit cards.

Minimum Stay Policy:  During peak holiday periods (22nd December-4th January, Easter Friday-Easter Monday, July, August, October two-week holiday) a minimum charge equivalent to 5 days boarding will apply to bookings of 4 days or less (for multiple occupancy bookings the days of non-boarding will be charged at the single occupancy rate). Please note that as we are a small kennels, bookings for 5 days or less for July/August and for Christmas/New Year cannot be confirmed until after 1st May or 1 November respectively each year. However, we operate a standby system for these shorter bookings and will contact you after the dates to confirm whether the dates you wish are possible.

Cancellation Policy:  In the event of cancellation of a booking, our cancellation policy will apply as follows. All bookings made by phone, online booking form, email or in person will be subject to this policy within 48 hours of the request being made. Bookings made within 3 days of the arrival date will be subject to the cancellation policy within 24 hours. Where the initial payment has not been paid in advance, an invoice will be sent in respect of the cancellation.

Early Collection / Delayed Arrival:  In the event that you return to pick up your pet earlier than expected or are delayed in your arrival, we will apply a charge of two further full days and then 50% of the rate for each subsequent day (using the single occupancy rate) of the original booking period.